At FEREN by Farheen, we are committed to providing high-quality jewellery and a seamless shopping experience. Please read our Return & Refund Policy carefully before placing your order.

Returns

We accept returns only if the product received is damaged, defective, or incorrect.

Customers must report any issue within 48 hours of receiving their order.

To request a return, customers must contact us via email or WhatsApp with their Order Number, clear photographs of the product, photographs of the original packaging, and a clear, continuous, unedited unboxing video recorded from the moment the sealed package is opened until the product is fully visible.

Before a return can be approved, all required proof must be submitted for verification. Return requests will only be approved after our team has carefully reviewed and verified the provided information.

Requests made after 48 hours of delivery may not be eligible for review.

Non-Returnable Items

For hygiene reasons, earrings cannot be returned or exchanged if the correct product has been delivered in good condition.

Returns are not accepted for products that have been used, damaged due to improper handling, or returned without their original packaging.

Refunds

Once the returned product has been received, inspected, and approved by our team, eligible refunds will be processed to the original payment method within 5–7 business days. Processing times may vary depending on your bank or payment provider.

Order Cancellation

Orders may be cancelled only before they are dispatched. Once an order has been shipped, cancellations cannot be accepted.

Need Help?

If you have any questions or need assistance regarding your order, please contact us:

Email: support@feren.in

Phone: +91 93162 24573