FAQs & Support

Frequently Asked Questions

Q. How can I track my order?

Once your order has been shipped, you will receive a tracking link via email or WhatsApp. You can also visit our Track Your Order page to check your shipment status.

Q. What is your return policy?

Returns are accepted only if the product is received damaged, defective, or incorrect. Please report the issue within 48 hours of delivery along with an unboxing video. Kindly refer to our Return Policy for complete details.

Q. How should I care for my jewellery?

Store your jewellery in a cool, dry place. Avoid contact with water, perfumes, lotions, and other chemicals. Clean gently with a soft, dry cloth after every use and keep it in its original pouch or box.

Q. Will my jewellery look exactly like the photos?

We strive to display our products as accurately as possible. However, slight variations in colour or finish may occur due to lighting, photography, screen settings, or the handcrafted nature of certain designs.

Q. How long does shipping take?

Orders are usually processed within 1–2 business days. Delivery typically takes 3–7 business days, depending on your location.

Q. How can I contact FEREN by farheen?

Email: support@ferenbyfarheen.com

Phone: +91 93162 24573

WhatsApp
https://wa.me/919316224573

Our support team is available Monday to Saturday, 10:00 AM – 7:00 PM (IST), and we aim to respond within 24–48 business hours.