Frequently Asked Questions (FAQ)

Q. How can I track my order?

A. Once your order has been shipped, you will receive a tracking link via email or WhatsApp. You can also visit our Track Your Order page to check the latest status of your shipment.

Q. What is your Return & Refund Policy?

A. We accept returns only if the product received is damaged, defective, or incorrect.

Customers must report the issue within 48 hours of delivery by contacting us via email or WhatsApp.

To request a return, please provide:

• Your Order Number
• Clear photographs of the product
• Photographs of the original packaging
• A clear, continuous, unedited unboxing video recorded from the moment the sealed package is opened until the product is fully visible.

Before a return can be approved, all required proof must be submitted for verification. Return requests will only be approved after our team has carefully reviewed and verified the submitted information.

Please refer to our Return & Refund Policy for complete details.

Q. How should I care for my jewellery?

A. To keep your jewellery looking beautiful for longer:

• Store it in a cool, dry place.
• Keep it away from water, perfumes, lotions, and other chemicals.
• Remove your jewellery before bathing, swimming, exercising, or sleeping.
• Clean it gently with a soft, dry cloth after every use.
• Store it in its original pouch or jewellery box when not in use.

Q. Will my jewellery look exactly like the photos?

A. We make every effort to display our products as accurately as possible. However, slight variations in colour, finish, or texture may occur due to lighting, photography, screen settings, or the handcrafted nature of certain designs.

Q. How long does shipping take?

A. Orders are usually processed within 1–2 business days. Once dispatched, delivery generally takes 3–7 business days, depending on your location and courier service.

Q. Can I cancel my order?

A. Yes. Orders can be cancelled only before they are dispatched. Once an order has been shipped, cancellations cannot be accepted.

Q. How can I contact FEREN by Farheen?

A. If you have any questions or need assistance, we’re happy to help.

Email: support@feren.in

Phone: +91 93162 24573

WhatsApp: https://wa.me/919316224573

Our customer support team is available Monday to Saturday, 10:00 AM – 7:00 PM (IST). We aim to respond to all enquiries within 24–48 business hours.